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Artwork
Do you just do pet images?
You can submit an image of an animal or person! We can also do logos, food, cars, etc.
Can you do more than 1 face?
Yes! We can fit up to 3 faces on our colored/patterned backgrounds, and up to 5 faces on our "face collage" option.
Is my photo good enough?
Better photo = better mitts! Here are some tips :)
Can you exclude the background of my photo?
No worries, the background won't be included! Our standard is to just crop the head/face.
Can you use a black and white photo?
Yes, we can use a black and white photo. However, this is also how it will appear on your order. We cannot add color back to a black and white photo.
Can you crop just the head/face?
Yes! Our standard is to just crop the head/face.
If your picture has multiple subjects, be sure to specify which head/face to use in the "Notes to your designer" box. If we are not sure based on the image provided, we will contact you to clarify, but this will delay your order by at least 24 hours.
Can you include the full body?
Yes! Just be sure to include that in the "Notes to your designer" box when you order. Otherwise, just the head/face will be used.
Do you crop the image for me?
Yes! Our design team will crop the photo down to just the head/face.
If your picture has multiple subjects, be sure to specify which head/face to use in the "Notes to your designer" box. If we are not sure based on the image provided, we will contact you to clarify, but this will delay your order by at least 24 hours.
I want my image cropped a certain way. How do I let you know that?
Be sure to include any special cropping instructions in the “Notes for your Designer”. This includes requests for cropping group shots, full body, accessories such as hats and scarves, or any other special requests that are not part of our standard offering.
Can I see a proof?
Unfortunately, due our quick turnaround times, we are not able to provide proofs.
I asked for a name/text on my order. Why is it not there?!
Unfortunately we don't currently offer the option to add a name or text on the orders. We apologize if this caused any confusion.
Production
Order
Shipping
What are the shipping times and prices?
We offer the following shipping options during checkout:*Shipping times and prices above are for domestic orders within the U.S. *THESE SHIPPING TIMES DO NOT APPLY TO THE HOLIDAY SEASON
Can I change the address on the order?
If you need to change the address, please contact us immediately with your corrected address and order number.
What is the status of my order?
You will receive an email with a tracking number once we ship your order out. Until you receive this email, it is likely still in production.
How long until my order arrives?
We offer the following shipping options during checkout:THESE SHIPPING TIMES DO NOT APPLY TO THE HOLIDAY SEASON
My order was marked delivered, but it hasn't arrived. What do I do?
Unfortunately, in most cases like this, the postal service has actually scanned the package before it has been delivered. It will usually arrive within 48-72 business hours assuming it is not truly lost. In the meantime, there are some things we can do to try and track it down.
Will I receive a tracking number?
Yes, you'll receive an email with a tracking number once we ship out your order!
My tracking number doesn't work!
Your tracking number won't become active until we ship out your order. It may take a while for the package to be scanned by the postal service. Please wait 24 hours and try checking again.
My tracking is stuck on the first step. What do I do?
This often means that the package has not yet been scanned into the mailing system. Please wait 24 hours, and try checking again.
Will my items arrive together?
Products under the same order number will arrive together!
I ordered multiple products in one order, can you ship each product to different addresses?
Unfortunately, if the products were all under one order number, we are unable to split it into different shipments
Where are you shipping from?
We ship all orders from Sherwood, Oregon.
Do you ship internationally?
Yes! Currently we can ship to almost all countries outside the United States. If your country isn't listed during checkout, please contact us at info@litmitts.com
What does "Front of the Line" do?
This means that your order will be pushed to the front of the production line. Choose this option to get your order printed and shipped first!
Payments
What payment methods do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. You do not need a PayPal account to complete your order, however you may use it if you already have one.
Do you offer returns?
As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In this case, contact us and we will resolve the issue.
Do you offer refunds?
As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In this case, contact us and we will resolve the issue.
Customer Support
Christmas/Holiday Season
Return Policy
As all of our products are 100% customized, everything we sell is one of a kind. Due to this, we cannot accept returns. In the case of a damaged/faulty product, we are happy to work with you to get you a replacement. In this case, contact us here and we will resolve the issue.
